At Mania Brazil, we want you to love every piece you receive. If something is not right, we are here to help. Please read our policy carefully before requesting a return or exchange.
RETURN & EXCHANGE WINDOW
You have up to 30 days from the date of delivery to request a return or exchange. Requests submitted after this period will not be accepted under any circumstances.
HOW TO REQUEST A RETURN OR EXCHANGE
1. Email us at contato@maniabrasil.com.br with your order number, the item(s) you wish to return or exchange, and the reason for your request.
2. Our team will review your request within 2 business days and respond via email with instructions.
3. Do not ship any item back without prior written authorization. Returns sent without authorization will not be accepted and will not be refunded.
4. Once approved, carefully package your items and ship them to the address provided by our team using a trackable shipping method.
ELIGIBILITY CONDITIONS
To be eligible for a return or exchange, all of the following conditions must be met:
✓ Item must be unworn, unwashed, and in its original condition
✓ All original tags and labels must be attached and intact
✓ Item must be free from odors (perfume, deodorant, sweat)
✓ Item must be free from makeup stains, dirt, or any damage
✓ Item must be returned in its original packaging when possible
✓ Request must be submitted within 30 days of delivery
✓ Prior written authorization from our team is required
NON-RETURNABLE ITEMS — We will not accept returns or exchanges in the following cases:
✗ Items showing any signs of use or wear
✗ Items with removed, damaged, or missing tags
✗ Items with odors or stains of any kind
✗ Items damaged by improper washing or care
✗ Items returned without prior authorization
✗ Requests submitted after the 30-day window
✗ Final sale or clearance items marked as non-returnable
✗ Items altered by the customer or a third party
SIZING ISSUES
Because we ship internationally from Brazil and offer plus size clothing (US 12–22 / BR 44–54), we strongly encourage customers to consult our Size Guide before purchasing. Size-related exchanges are accepted within the 30-day window provided the item meets all eligibility conditions above.
If you are between sizes, we recommend sizing up. Our pieces are designed to celebrate your curves with comfort.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective or different from what you ordered, please contact us within 7 days of delivery at contato@maniabrasil.com.br with:
• Your order number
• A clear photo of the defect or incorrect item
• A brief description of the issue
For confirmed defects or shipping errors, return shipping costs to our facility will be covered by Mania Brazil. We will send a replacement or issue a full refund including original shipping costs.
Defects resulting from improper washing, accidental damage, or normal wear and tear are not covered.
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SHIPPING COSTS FOR RETURNS
• Customer-initiated returns (size, preference): Return shipping is the customer's responsibility in both directions.
• First exchange due to sizing: Customer covers return shipping to Brazil; Mania Brazil covers shipping of the replacement item.
• Defective or incorrect items: Mania Brazil covers all shipping costs.
We recommend using a trackable shipping service. Mania Brazil is not responsible for items lost or damaged during return transit.
REFUND PROCESS
Once we receive your return and complete inspection (up to 5 business days), we will notify you by email. If approved:
• Credit Card / Stripe: Refund issued within 5–10 business days to the original card. Processing time may vary by card issuer (typically 1–2 billing cycles).
• PayPal: Refund issued within 3–5 business days to your PayPal account.
• Store Credit: You may opt for store credit with a 10% bonus, valid for 6 months.
Refunds cover the product value only. Original shipping charges are non-refundable unless the return is due to a defect or our error.
RIGHT TO CANCEL
Under consumer protection principles applicable to international purchases, you have 7 days from the date of delivery to cancel your purchase without justification (right of withdrawal). In this case:
• Contact us within 7 days at contato@maniabrasil.com.br
• The product must meet all return eligibility conditions
• Return shipping is the customer's responsibility
• A full refund of the product value will be issued within 10 business days of receiving the item
FAILED RETURNS
Items returned that do not meet the eligibility conditions listed above will be:
• Rejected and returned to the customer
• Subject to return shipping fees charged to the customer
• Not refunded or exchanged
CONTACT
For all return and exchange inquiries:
• Email: contato@maniabrasil.com.br
• WhatsApp: +55 (11) 99542-9151
• Business hours: Monday–Friday, 9 AM – 6 PM BRT
